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Call us toll free:
You can reach us at: 877-259-2771 M-F 9AM - 8PM, EST. ask for Sharon or John !
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Our addresses:
Our Customer Service:
5-Star Rated Merchant Customer Service: We are a 5-Star rated merchant
because we have the best customer service policies, best service, best quality, and
best products. See our 5-Star ratings here: 5-Star Ratings
Shipping:
Your order is usually shipped the same or the next business day.
We offer UPS Ground, UPS 3 Day Select (USA Lower 48 states only), UPS 2 Day Air, UPS Next
Day Air Saver (by end-of-day next day - excluding Puerto Rico), UPS Next Day Air (by 10:30AM
next day) for USA Domestic orders. UPS Ground service usually arrives 1 - 5 business days
after shipping from our facility. To see how many days it will take to receive your order from our
New Jersey facility, click here to view the UPS Ground Shipping Time Chart. For Canadian
orders we offer UPS Standard to Canada, and US Express Mail to the UK and Australia (5
days) and US Priority Mail to the UK and Australia (6-10 days) for shipments to the UK or
Australia.
Note: We can also offer Saturday UPS pick-ups, Saturday deliveries, and even UPS Same Day
Sonic services. Please call us to arrange these special services.
To keep your shipping rates as low as possible, GreatPlacesToYou.com uses real-time UPS
charges. Our UPS rates are not estimated. The shipping charges are visible to you prior to
completing your order. Once you have added items to your shopping cart and begin the
checkout process, the shipping charges will be calculated and displayed on the 2nd check-out
page.
International Shipping: Currently we ship to USA, Puerto Rico, United Kingdom,
Canada, and Australia.
For other international destinations please check ShopAnyAmericanStore at:
http://www.shopanyamericanstore.com/
They will ship our items to an international address.
Note: For International Shipments that are returned or delivery refused, the shipping
charges will NOT be refunded, only the cost of the items.
We can ship to PO, APO/FPO boxes. Please contact us for ordering instructions.
Our gifts are individually created by one of our staff members. To be sure your purchase
arrives in perfect condition, our gifts and souvenirs are shipped in a strong corrugated shipping
box and completely surrounded with cushioning bubble wrap.
We attach a packing slip to the outside of each shipment. The packing slip does not contain
any pricing information.
We will provide you with an email upon receipt of an order and an email upon shipment of the
order along with a UPS tracking number. Once an order leaves our facility, we do not have
control of the delivery schedule. Please allow additional shipping time for bad weather or
holidays.

Returns / Cancellations:
If you want to cancel an order, please call or email us immediately. We CANNOT cancel an
order once it has been shipped.
We want you to be as satisfied with your purchase as possible. We will replace any damaged
or missing items promptly, or credit your account accordingly. Simply call or email us within 5
days after the item has been delivered. We will not charge a re-shipping fee for damaged or
missing items.
No Hassle Return Policy: We really mean it! If you are unhappy with
any items simply let us know and return them for a full refund. Your hassle-free web
experience and 100% satisfaction is our goal. If it's our fault; wrong item shipped or
defective item, either you keep it for free or we pay the return shipping. We'll send out
replacements right away. If you are interested in returning a gift, call or email us within 5 days
after the item has been delivered and we will supply you with return instructions. Items
returned must be in good condition and in the original cartons. We will credit your charge card
used for the original purchase for the purchase price of the gift, tax (if applicable), and
shipping charges to you, once it has been received at our facility. For your own protection, you
may wish to send your return back to us by a reputable insured carrier. We are not liable for
damaged item(s) returned to us or returns that are not received.
Returns sent C.O.D. will be refused.
Replacement items are subject to availability.
We do not charge a restocking fee for returns.

Security:
About Yahoo!
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order
data. Yahoo! automatically collects order information but may only use this information in the
aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically
collects information about your shopping experience. Please see the Yahoo! Privacy Policy for
more information about how Yahoo! uses this information. ALL credit card information is
automatically purged from our system after a couple of weeks.
Yahoo! is TRUSTe-certified. This certification applies to all English-language sites under the
Yahoo.com domain. If you feel that your inquiry has not been satisfactorily addressed, you
should contact TRUSTe, an independent privacy organization. TRUSTe serves as a liaison with
Yahoo! to resolve your concern. If you have questions or suggestions, you can contact Yahoo!
at:
Yahoo! Inc.
Customer Care - Privacy Policy Issues
701 First Avenue
Sunnyvale, CA 94089
(408) 349-5070
About GreatPlacesToYou
Ordering on our web site is safe. While you are on our web site, you are connected to Yahoo!
servers. When you enter your credit card information as well as billing & shipping information,
Yahoo! uses industry standard 128-bit Secure Sockets Layer (SSL) encryption technology to
prevent any data interception. Yahoo! also encrypts your credit card number while stored in
their database.
100% Secure Shopping: Your privacy is something we take very seriously at Great Places To
You. We Absolutely never sell or distribute any information about any of our customers to
anyone - absolutely positively never. This site is hosted by Yahoo Store and we adhere to all
privacy policies set forth by TRUST-e.
We are a Hacker Safe Site, tested and certified daily to pass the HACKER SAFE Security
Scan. To help address concerns about hacker access to confidential data, the "live" HACKER
SAFE mark appears only when a web site meets the HACKER SAFE standard. Research
indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those
earning HACKER SAFE certification, can prevent over 99% of hacker crime.

Corporate / Event Planners:
Many of our products we offer on our site have discounted quantity pricing. If you are
planning an event, we may be able to offer quantity discounts on large quantities or on
items not already discounted. Let us know the details of your requirements and due
date. Simply email us at info@GreatPlacesToYou.com with your requirements, or call
us toll free at: (877) 259-2771. We will send you a quote within a few business days.
For many of our regions, we can offer items from manufacturers that we do not have
pictured on our web site. If you don't see what you are looking for, simply email us with
your requirements... we'll try our best to locate it for you.
Don't forget to leave ample time for the project as we deal with many suppliers with
various lead times.
Items can be shipped to the event destination. We can also include corporate
promotional items you or your client might want included in our baskets/gifts prior to
assembly.
Seasonal availability:
Due to seasonal availability of some of our products, we may have to substitute an item
in order to process your order efficiently. We will always substitute an item of equal or
greater value and make an attempt to contact you with the change.
Payment Options:
GreatPlacesToYou accepts PayPal, Master Card, Visa, American Express, and
Discover Card. Your credit card is not charged until the order is shipped. Note: If the
name on your billing address does not match the name on your credit card it may delay
your order.
Sales tax:
We are required to collect 7% sale tax for items shipped to New Jersey. Items
ordered from a NJ address and shipped outside New Jersey are not subject to NJ
Sales tax.
Small Children:
Our products are not designed for use by small children. Please use discretion
before giving a child these products.
Copyright © 2005-2010 GreatPlacesToYou.com • City Themed Gifts, Gift Baskets, Souvenirs • All Rights Reserved
Souvenirs, City Themed Gifts, Thank-You Gifts, Amenities, Favors
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