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Customer Service

Call us toll free:
 
You can reach us at:  877-259-2771 M-F 9AM - 6PM, EST.

 

Returns / Cancellations:  

If you want to cancel an order, please call or email us immediately.  We CANNOT cancel an order once it has been shipped.

We want you to be as satisfied with your purchase as possible.  We will replace any damaged or missing items promptly, or credit your account accordingly.  Simply call or email us within 5 days after the item has been delivered.  We will not charge a re-shipping fee for damaged or missing items.

No Hassle Return Policy:  We really mean it!  If you are unhappy with any items simply let us know and return them for a full refund.  Your hassle-free web experience and 100% satisfaction is our goal.  If it's our fault;  wrong item shipped or defective item, either you keep it for free or we pay the return shipping.  We'll send out replacements right away. If you are interested in returning a gift, call or email us within 5 days after the item has been delivered and we will supply you with return instructions.  Items returned must be in good condition and in the original cartons.  We will credit your charge card used for the original purchase for the purchase price of the gift, tax (if applicable), and shipping charges to you, once it has been received at our facility. For your own protection, you may wish to send your return back to us by a reputable insured carrier. We are not liable for damaged item(s) returned to us or returns that are not received.

Returns sent C.O.D. will be refused.

Replacement items are subject to availability.

We do not charge a restocking fee for returns.

 

Payment Options:  

GreatPlacesToYou accepts PayPal, Master Card, Visa, American Express, and Discover Card.  Your credit card is not charged until the order is shipped.  Note: If the name on your billing address does not match the name on your credit card it may delay  your order.  

 

Sales tax:  

We are required to collect 7% sale tax for items shipped to New Jersey.  Items ordered from a NJ address and shipped outside New Jersey are not subject to NJ Sales tax.  

 

Small Children:  

Our products are not designed for use by small children.  Please use discretion before giving a child these products.